Frequently Asked Questions

Yes, we do deliver, we are based in North Ryde, Sydney and deliver within a 15-20 km radius. Please see below for suburbs and prices.

If your delivery suburb is not listed, please contact us prior to placing an order and we will be able to provide a quote for your Balloon delivery.

We use only Qualatex Balloons in our Balloon Decor items and consider them to be the best in the industry. The Qualatex range provides for a large selection of colours and finishes.

Click Here to see sizes and colour options available

We are a new business with a minimum level of stock and owner operated. We ask if you can please order at least a few days prior, however feel free to call Dani 0417 331 889 if you have a last-minute request and she will try to help you out.

We will endeavour to deliver within two hours either side of your selected delivery time.
Deliveries are mostly between 10:00am and 5:00pm on weekdays, and between 10am -2pm on weekends.
We can deliver 18 hours a day, seven days a week (extra charges apply for some days/times). This will be displayed at checkout.

We will contact you by phone to confirm a safe location to leave your bouquet, If we are un-able to contact you, we will then try the recipients phone number.

The gift can then be left in a safe location as instructed by you or the recipient. If we are unable to leave the bouquet additional delivery fees may be charged for redelivery.

Balloon Fun takes no responsibility for your balloon order after it has been safely delivered.

In most cases, delivery will be made to front reception staff unless advised. Balloon Fun takes no responsibility after delivery is accepted by reception staff. Any delays, damage thereafter are the fault of the internal systems.

Delivery to Hospitals: Balloon Fun will contact the hospital prior to delivery to check the patient is still admitted and permitted to receive balloons.

If the patient has been discharged, we will contact you for further instructions.

Balloon Fun takes no responsibility if a patient is discharged between the time of our enquiry and the arrival of your gift, or if we are supplied with misleading information by hospital staff. Please confirm the status of the recipient prior to placing your order.

Re-direction of your gift to an alternate address may incur additional delivery fees.

Foil Balloons – Balloon Fun guarantees our helium inflated foil balloons will remain full and taut for at least 3 days in balloon friendly environments. They can then continue to float for another week, sometimes longer. Please be aware cold air-conditioned air may cause foil balloons to shrivel, but they will return to a normal state when exposed to warmer air.

Hi-Floated Latex Balloons – Balloon Fun treats all latex balloons with Ultra Hi-Float solution, a non-toxic liquid which extends the balloons float time. When kept indoors, out of direct sunlight climate contralied dry room Balloon Fun guarantees our hi-floated latex balloons can float for up to 2 days, could be longer depending on climate.

Please call Dani 0417 331 889 to discuss your balloon order if you are wanting balloons for a particular event.

NB: Float times may be reduced by humidity, changes in environment and weather including elevations significantly above sea level, exposure to direct sunlight and cold air.

There is a great formula to work out how many balloons you need. Multiply the length (L) and the width (W) of the space you want to cover with balloons on the ceiling.

Then…

L x W x 10 = this will completely “carpet” the ceiling with balloons.

L x W x 7 = the perfect number for a dance floor effect.

L x W x 5 = a scattered effect for a boardroom or large area.

Cancellations:
All cancellations must be made by 3pm on the day prior to delivery. Cancellations must be made by phone. Your order will be refunded except for any personalised products already created.

Damaged/Burst Balloons:
We take great care when preparing all orders and pride ourselves on supply of high-quality products and customer service. Every item leaves the store in perfect condition.

In the very rare case of balloons being damaged in transit Balloon Fun will replace/refund the damaged product at our earliest opportunity.

Balloon Fun take no responsibility for your balloon order after it has been safely delivered.

Balloon Fun will not refund, replace, or exchange items that have been damaged due to lack of care or surrounding conditions after delivery.

We aim to keep stock availability of all our products up to date on our website. In the unusual event that a specific product is unavailable we may substitute with a different design. The sentiment, value and/or character will not be substituted.
If a super shape foil or life-sized balloon is unavailable, we will contact you to discuss alternatives.

If we are un-able to contact you Balloon Fun will use their best judgement to substitute the required balloon with the closest alternative. No refunds will be offered in this situation.

We may substitute goodies such as wine, teddy bears and chocolates with a product of equal or greater value.

This is a fallacy, our latex balloons are made from rubber trees and are 100% biodegradable. They are not plastic. You can use them on your garden as mulch. Balloons do not clog up waterways or choke marine animals – unlike plastic bags. Helium is a non-toxic gas, and we don’t use plastic clips, we hand tie our balloons. Please visit the following page www.peba.com.au, for more information about balloons and the environment.